How is Downtime Impacting Your Bottom Line?

Recently, we crunched the numbers in our “How Downtime Impacts the Bottom Line” infographic and found that downtime incidents were increasing as a result of the growing complexity of modern IT. The findings revealed that incidents are becoming less frequent—great for quelling user frustration over lost productivity related to outages. A deeper dive shows, however, that while the number and length of outages are slowing down, the cost of each outage is increasing.

Businesses of all types rely on IT more than ever before. With the responsibility of processing, serving and storing increasing volumes of data, outages spread cost across more than just IT. In fact, end-user productivity takes a hit three times harder than IT productivity during an outage. Non-IT/security departments absorb more than half of DDoS attack-related costs with customer support bearing 63 percent of the burden.

The intricacy of modern IT means that avoiding downtime requires more than just provisioning additional servers or adding extra headcount. Businesses need an ecosystem of services and support that not only offers raw infrastructure, but also the ability to optimize, manage and scale for maximum efficiency to prevent outages and their impact to the bottom line.


To address the impact of downtime incidents, enterprises are increasingly looking to full-service, managed clouds. 70 percent of surveyed IT professionals rate cloud application service availability readiness as equal to or better than their in-house systems. Of the 11 measures ranked by data center operators to prevent downtime, managed cloud addresses them all by covering three basics of downtime prevention:


  • Architecting for scalability: 79 percent of IT professionals agree that data center power, cooling and monitoring have become more complex over the last several years. Traditional cloud answers the need for basic hardware, space, power and cooling. Managed cloud goes further by providing scaling support, monitoring and response, cutting the likelihood and duration of an outage.
  • Proactive measures: Even with traditional cloud, businesses are responsible for server management chores. Fulfilling the demand to keep the servers humming is often met at the expense of critical maintenance tasks needed to run at peak performance. Nearly a quarter of data center operators list preventative maintenance as a key downtime prevention measure. From the metal to the application, a managed cloud reduces risk by streamlining server management all the way through complex platform maintenance.
  • Administration and operations: Six in ten IT hiring managers say they are suffering because of talent shortages. More than just needing extra hands on deck, businesses require employees with skillsets that are hard to find and expensive to retain. Managed cloud offers economies of expertise by centralizing multiple disciplines—hardware engineers, platform specialists and technical advisors—to provide deep technical guidance and services to help you confidently operate complex environments.

View the full infographic to see how downtime is impacting your bottom line.