7 service requests that make IT support folks cry

When you work in IT, you move from one fire to the next, but sometimes, those requests and emergencies just make you want to scream
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Help desk?

Tech support is there to help. But, as many help desk employees know, sometimes it's not the technology, but the user, who ends up creating the problem. Here are seven stories of how IT stepped in, bit their tongue, and stopped a bad situation from turning much worse.

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