12 'best practices' IT should avoid at all costs

These supposed industry best practices are sure to sink your chances of IT success
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The 12-fold path to IT failure

What makes IT organizations fail? Often, it's the adoption of so-called industry best practices by people who ought to know better but don't, probably because they've never had to do the job.

From establishing internal customers to instituting chargebacks to insisting on ROI, a lot of this advice looks plausible when viewed from 50,000 feet or more. Scratch the surface, however, and you begin to find these surefire recipes for IT success are often formulas for failure.

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