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Test Center review: Office killers pack some heat

Cloud-based Google Docs and Zoho, as well as desktop-bound IBM Lotus Symphony and OpenOffice.org, put Microsoft's productivity suite on notice


There are few pieces of software that users touch more often than office productivity suites. The market monster is, of course, Microsoft Office, with the lion's share of all licenses for office productivity tools. But two trends -- open source and cloud computing -- are offering a new generation of Office alternatives that businesses may want to consider.

In many ways, the sheer pervasiveness of Microsoft Office means that it defines the category in terms of the basic functions that are required and the way they're presented. If you want or need to have a different sort of office productivity solution sitting on your desk, then you're going to look at options defined in large part by the ways in which they differ from Microsoft Office.

[ Before you switch from Microsoft Office to one of these alternatives, you should weigh the costs of training, file compatibility, and support. See the article "Can you really live without Microsoft Office?" and the slideshow "Office killers" ]

Both IBM Lotus Symphony and Google Docs take a basic view of the office suite, with word processing, spreadsheet, and presentation applications front and center. To a certain extent, each can succeed with this approach because each has a set of communication, collaboration, and database applications that exist apart from the personal productivity basics.

OpenOffice and Zoho are much more all-inclusive products, with different emphases based on their different primary audiences. OpenOffice adds a database manager, a drawing tool, and an equation editor to the basic tools to create a suite well matched to academic and research-oriented desktops. Zoho has the largest package of functions, with a planner, a notebook, a wiki, dedicated chat, and an e-mail client added to the personal productivity side, and eight applications, from database to CRM, available in a business applications section.

Jump to the review of each office productivity suite:
Google Docs
IBM Lotus Symphony
OpenOffice.org
Zoho

Curtis Franklin Jr. is senior analyst of the InfoWorld Test Center.
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 The Bottom Line

Zoho Writer, Sheet, Show
Zoho, zoho.com

Good  7.8
criteria score weight
Word processing 8 20%
Spreadsheets 8 20%
Presentation graphics 7 20%
Ease-of-use 7 15%
Interoperability 8 15%
Value 9 10%

Cost:
Free

Platforms:
Platforms: Microsoft Internet Explorer 6 and 7 and Firefox 2 and later Web browsers

Bottom Line:
If you're ready to embrace the SaaS future, then Zoho could be the productivity suite you've been waiting for. Zoho can provide both personal productivity and business back-end applications, and with Google Gears, you can keep working on documents even if you can't find the Internet. Zoho is the only suite here that you could easily use to run a complete business. It's also the only one that can run virtually all the Excel macros you might have developed.

About our Reviews and Scoring Methodology

 The Bottom Line

Google Docs
Google, google.com/a

Fair  6.4
criteria score weight
Word processing 6 20%
Spreadsheets 7 20%
Presentation graphics 5 20%
Ease-of-use 7 15%
Interoperability 7 15%
Value 7 10%

Cost:
Google Apps Standard Edition (6.9GB of e-mail storage): free; Premiere Edition (25GB of e-mail storage): $50 per user, per year

Platforms:
Microsoft Internet Explorer, Mozilla Firefox, Mozilla, and Netscape Web browsers

Bottom Line:
The major strength of Google Docs is the capability to easily share information with others. The spreadsheet application, in particular, is loaded with interesting Google widgets for displaying and publishing information. When tied to Google's e-mail, calendar, and chat applications, Google Docs could be a complete personal productivity suite for those whose needs for formatting, automation, and data manipulation are quite limited.

About our Reviews and Scoring Methodology

 The Bottom Line

IBM Lotus Symphony 1.0
IBM, lotus.com

Good  7.8
criteria score weight
Word processing 8 20%
Spreadsheets 8 20%
Presentation graphics 8 20%
Ease-of-use 7 15%
Interoperability 8 15%
Value 7 10%

Cost:
Free

Platforms:
Windows XP, Windows Vista, Red Hat Enterprise Linux 5, Suse Linux Enterprise Desktop 10

Bottom Line:
Lotus Symphony is the most polished of this particular pack of productivity suites. The word processor continues many of the complex formatting features that made Ami Pro a favorite of technical writers, and both the spreadsheet and presentation manager are full featured. Symphony's most significant weakness is its limited set of applications -- it's clear that IBM sees Symphony as an adjunct to Lotus Notes, which would provide e-mail, discussion, database, and other features. If you mainly seek great functionality in the "big three" applications, then Symphony is a great answer.

About our Reviews and Scoring Methodology

 The Bottom Line

OpenOffice.org 2.4.1
OpenOffice.org, openoffice.org

Good  7.2
criteria score weight
Word processing 8 20%
Spreadsheets 6 20%
Presentation graphics 6 20%
Ease-of-use 8 15%
Interoperability 8 15%
Value 8 10%

Cost:
Free

Platforms:
Windows, Linux (RPM and Debian), Solaris (x86 and SPARC), Mac OS X (Intel and PowerPC)

Bottom Line:
OpenOffice.org's breadth of applications falls somewhere between the Lotus Symphony trio (word processing, spreadsheets, and presentations) and the Zoho ecosystem. It's easy to find open source applications for other personal productivity tasks, though the integration between, say, word processing and e-mail may be limited. If you're looking for a single set of productivity apps that can work on a wide variety of operating systems, then OpenOffice.org is a well-supported, mature solution.

About our Reviews and Scoring Methodology


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