Free Newsletters
InfoWorld Daily

InfoWorld
Log-in | Register

Windows XP Service Pack 3 won't be available to AMD PCs

AMD's use of disk image created on an Intel-based machine causes problems


Microsoft said last Thursday that it will put filters in place to make sure AMD-powered PCs susceptible to an "endless reboot" problem can't receive Windows XP Service Pack 3 (SP3) from the Windows Update service.

It marked the second time this month that Microsoft has had to bar some systems from obtaining the long-awaited service pack.

The move was in reaction to a weeklong debacle during which some PCs equipped with processors from Advanced Micro Devices Inc. rebooted repeatedly after being upgraded to Windows XP SP3.

According to users who diagnosed the endless reboots -- and Microsoft when it first weighed in last week -- some computer makers made the mistake of using a disk image created on an Intel-based machine to factory-install Windows XP on hardware running AMD chips. Microsoft had advised computer makers against doing that as long ago as 2004.

Users afflicted with endless reboots had fingered HP as responsible, saying that their affected PCs were HP-branded desktops. Last week, HP confirmed the snafu and said it would issue a patch.

Microsoft echoed HP in a message of its own on Thursday, but did not call out its OEM partner by name.

"We've determined this problem occurs on AMD-based machines with Windows XP images that were originally captured by an OEM on an Intel-based machine," said Microsoft in an anonymous post to its Micrososft Update team's blog. "The problem is a registry value, present on images created with Intel processors, that causes a driver (intelppm.sys) to load at boot. When intelppm.sys attempts to load on an AMD-based system upon the install of SP3, it causes a blue screen and the continuous reboot."

The same post acknowledged that engineers were working up a fix.

In the meantime, Microsoft will block AMD-based PCs that have the errant registry key from receiving XP SP3 through Windows Update (WU). "We're planning to add a filter to prevent Windows Update from offering SP3 to affected systems," the post continued.

It is not the first time this month that Microsoft has had to selectively ban some PCs from getting the service pack. In early May, the company added filters to stop machines running its retail point-of-sale software, Microsoft Dynamics Retail Management System (RMS), from downloading XP S3 after it confirmed the upgrade could corrupt and destroy RMS data.

Microsoft had postponed the availability of XP SP3 for a week while it investigated the RMS bug and crafted a WU filter. Ironically, the new endless reboot problem cropped up almost as soon as Microsoft deployed the RMS filter and released XP SP3 to general distribution through Windows Update.

Users impatient with HP's patch plans or Microsoft's filtering scheme can instead download a free tool crafted by Jesper Johansson, a former Microsoft program manager, that detects and fixes PCs susceptible to the endless reboot.


Talkback:

commentPost a Comment

 

MOST COMMENTS

 
 





REMOTE ACCESS: MAINTAIN SECURITY AND DECREASE THE BURDEN ON IT
Join this interactive webcast to discover how IT Managers can control access rights, end-user security settings and end-point authorization. Sponsor: Citrix(R) GoToMyPC(R) Corporate

»  Click here to view this Webcast
  Planning For A Disaster
This new, comprehensive Solutions Guide is your one stop source for Disaster Recovery. In it you'll learn how to reduce the likelihood of a disaster and to create a rock solid business continuity plan should you face a disaster situation. Sponsored by Equallogic

»  Click here to download now

- Special Advertising Partners -
WHITE PAPERS
 

» Technology White Papers Library

Technology White Papers by Topic

Technology White Papers E-mail Alert

Find out when the latest white paper is available:
 
 
INFOWORLD MARKETPLACE
 
» BUY A LINK NOW
 
 

Video

 
 
 

Podcasts

 
IFW Daily 10/10/2008

A look back at the week: AMD splits into two, Panasonic sets world record...

 
 

 

Columnists

 
 
 

Resource Center


Ads by techwords beta  [See your link here]
 




Sponsored Technology Links

 
 
 HOME  NEWS  BLOGS  PODCASTS  VIDEOS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS   About | Advertise | Awards | RSS | Contact Us 

Copyright © 2008, Reprints, Permissions, Licensing, IDG Network, Privacy Policy, Terms of Service.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

CIO :: ComputerWorld :: CSO :: Demo :: GamePro :: Games.net :: IDG Connect :: IDG World Expo
Industry Standard :: IT World :: JavaWorld :: LinuxWorld :: MacUser :: Macworld :: Network World :: PC World :: Playlist