Free Newsletters
Technology & Business Daily

InfoWorld
Log-in | Register

ValueClick to pay $2.9 million to settle spam complaint

ValueClick agrees to record settlement in FTC complaint that it sent deceptive advertising claims in spam and failed to secure consumers' financial information


Online advertiser ValueClick has agreed to pay a record $2.9 million to settle a U.S. Federal Trade Commission complaint that it sent deceptive advertising claims in spam e-mail and failed to secure consumers' sensitive financial information.

ValueClick subsidiary Hi-Speed Media used deceptive e-mails, banner ads and pop-ups to drive Internet users to its Web sites, the FTC said Monday. The e-mails and ads promised that consumers were eligible for free gifts, including laptops, iPods and gift cards. The ads included promises such as "Free PS3 for survey," and "CONGRATULATIONS! Select your FREE Plasma TV," the FTC said.

[ Read the related story about  eBay taking over the management of its affiliate programs from ValueClick ]

Consumers who went to ValueClick's Web sites because of these promises were led through a "maze of expensive and burdensome" third-party offers, including car loans and satellite television subscriptions, which they were required to "participate in" at their own expense in order to receive the promised merchandise, the FTC alleged.

ValueClick's use of deceptively labeled e-mail messages offering free gifts and its failure to disclose that consumers must spend substantial sums of money to obtain the promised merchandise violated the Can-Spam Act and the FTC Act, the FTC said.

The settlement with ValueClick and subsidiaries Hi-Speed Media and E-Babylon was filed with the U.S. District Court for the Central District of California last Thursday. In addition to the $2.9 million fine, the largest ever for violations of the 2003 antispam law the Can-Spam Act, the settlement requires ValueClick to clearly disclose the costs and obligations consumers must incur to receive the products it touts as free. It also bars deceptive claims about the security of the consumer information collected at the company's Web sites.

ValueClick announced last month it had agreed to a settlement with the FTC. It recorded a $2.9 million charge on its financial results in the fourth quarter of 2007 in anticipation of the settlement, the company said in a February news release.

"We have worked with the FTC and have reached an agreement on the standards and practices that will govern our lead generation business going forward," David Yovanno, chief operating officer of ValueClick's U.S. media, said in a statement. "We believe this settlement will also help set the guidelines for the lead generation industry as a whole, and we will continue to participate in the Interactive Advertising Bureau to help establish best practices to that end."

In addition to the spam-related complaints, the FTC charged that ValueClick, Hi-Speed Media and E-Babylon misrepresented that they secured customers' sensitive financial information consistent with industry standards. The companies claimed in online privacy policies that they encrypted customer information, but either failed to encrypt the information or used a nonstandard and insecure form of encryption, the FTC said. Several of the companies' Web sites were vulnerable to SQL injection, a commonly known form of hacker attack, contrary to claims that the companies implemented reasonable security measures, the FTC said.

The settlement bars ValueClick, Hi-Speed Media and E-Babylon from making misrepresentations about the use of encryption or other electronic measures to protect consumers' information. The order also requires the companies to establish and maintain a comprehensive security program, and obtain independent third-party assessments of their security for 20 years.

This is the FTC's third case targeting the use of deceptive promises of free merchandise by Internet-based lead generation operations, and the commission's 18th case challenging data security practices by a company handling sensitive consumer information.


Talkback:

commentPost a Comment

 

MOST COMMENTS

 
 





BRINGING PERFORMANCE VALIDATION "INTO THE LIFECYCLE"
Today's enterprise apps are complex and ever-changing, which makes delivering high performance difficult. By virtualizing the behavior of application services and data in a VSE, teams can answer this challenge with validation best practices and test tools to ensure solid performance throughout the lifecycle. Register now to attend this webcast! Sponsor: ITKO

»  Click here to view this Webcast
  The Data Protection You've Been Looking For
Enterprise data is of supreme importance. If you can't find it quickly, it's worthless. If you lose it, it's a crisis. This IT Strategy Guide explores how to keep your data safe.

»  Click here to download now

- Special Advertising Partners -
WHITE PAPERS
 
  • Protect Your Data with SSL - Discover how to increase customer confidence in your site with the latest solution in SSL, Extended Validation (EV) SSL ...
  • Need simple, low cost server virtualization? - Do more with less. Support fewer servers. Simplify disaster recovery. Implement proven, easy-to-use server virtualization...
  • Virtually Limitless Virtual Storage - Do you need virtualization space savings of 50% or more with virtually no performance impact? You might be able to get storage...
  • Invisible IT? - The goal of IT is to become an invisible entity within a larger organization. Eliminating visibility and road blocks IT ...
  • It Really Is Easy to be Green - "Green IT" is a popular concept. And IT organizations are learning the influence that IT purchase decisions have on data...
  • Key Strategies For SOA Testing - SOA requires a unique approach to testing. Unless you're willing to reorient your testing procedures and technology now,...

» Technology White Papers Library

Technology White Papers by Topic

Technology White Papers E-mail Alert

Find out when the latest white paper is available:
 
 
INFOWORLD MARKETPLACE
 
» BUY A LINK NOW
 
 

Video

 
 
 

Podcasts

 
 
 

 

Columnists

 
 
 

Resource Center


Ads by techwords beta  [See your link here]
 




Sponsored Technology Links

 
 
 HOME  NEWS  BLOGS  PODCASTS  VIDEOS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About | Advertise | Awards | RSS | Contact Us 

Copyright © 2008, Reprints, Permissions, Licensing, IDG Network, Privacy Policy, Terms of Service.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

CIO :: ComputerWorld :: CSO :: Demo :: GamePro :: Games.net :: IDG Connect :: IDG World Expo
Industry Standard :: IT World :: JavaWorld :: LinuxWorld :: MacUser :: Macworld :: Network World :: PC World :: Playlist