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TECHNOLOGY

America Online www.corp.aol.com
Highly Available Storage Infrastructure
Project Lead: Dan Pollack, Operations Architect for the Storage Operations Group
Project Description: In an effort to support its Xdrive consumer digital storage service, AOL created a highly available storage infrastructure capable of scaling to tens of petabytes. The storage operations group built Digital Bulk Storage Modules, consisting of Intel-based servers running iBrix Fusion software and a number of low-cost disks, and clustered the modules to ensure nondisruptive scalability.

Avnet www.avnet.com
Mobile Productivity Enablement for Field Teams
Project Lead: Bob Pischke, Vice President
Project Description: Avnet launched a mobile initiative to provide field employees with direct access to corporate data in an effort to improve customer service. Integrating data from 20 systems, including mainframe apps such as ERP and CRM, as well as the company's security architecture, Avnet created a Java-based gateway app, tapping Vignette as a portal and Windows Mobile for its mobile devices. Secure access connects field staff to business process via a J2EE mobility server, which translates Raw XML from back-end systems into HTML, XML, or JSON as necessary.

EMC www.emc.com
Companywide Integration Initiative
Project Lead: Tony Pagliarulo, Vice President, IT Applications Development
Project Description: EMC's Synergy seeks to provide a unified customer and partner management platform in the wake of more than 20 acquisitions in the past three years. The initiative incorporates database management, CRM, BI, EAI, and SFA software to deliver a fully integrated, comprehensive customer service and sales environment across all divisions.

GE Fanuc Intelligent Platforms www.gefanuc.com/support
Content Management Initiative
Project Lead: Sheila Kester, Vice President of Global Customer Care/Software Operations
Project Description: GE Fanuc Intelligent Platforms revamped its Automation Support Web site, gutting the legacy back end and centering the new solution around InQuira. This vastly updated Web site features numerous self-service tools, including repositories for knowledge base, documentation, and downloads; online case management; user forums; and a natural language search engine with content ratings and product filters. This initiative has allowed GE Fanuc to improve customer satisfaction levels by providing the finest support experience in the factory automation industry.

Hewlett-Packard www.hp.com
RFID-Enabled Manufacturing & Supply Chain
Project Lead: Marcelo Pandini, Manager of RFID and Business Development, HP Printer Manufacturing, Brazil
Project Description: HP launched an RFID initiative at its Brazil manufacturing facilities to better manage its printers through the assembly, testing, and distribution processes. To code and update tags on printers, and to prevent operational errors, HP tapped OatSystems' tag@Source, Asset Tracking, and Work-in-Process RFID solutions, integrating these solutions with HP's existing ERP and PLC automation software. The system includes millions of items tagged and 100 RFID readers, and it has enabled HP to reduce inventory by 17 percent.

Microsoft www.microsoft.com
Windows Vista and Office Internal Deployment
Project Lead: Walter Puschner, Vice President, Worldwide Field IT
Project Description: Prior to the public release of its latest OS and Office software suite, Microsoft IT rolled out Windows Vista and Office 2007 to more than 100,000 desktops at more than 400 locations in more than 80 countries worldwide. The team established a collaborative deployment program to coordinate the activities of various teams working to implement the software. Phased deployment enabled Microsoft IT to gather, analyze, and share operational and internal end-user feedback with the Vista and Office development teams, thereby helping those teams prepare both products for commercial enterprise release.

Seagate www.seagate.com
Business Process Optimization Using Six Sigma
Project Leads: Earl Evens, Director of Business Excellence for Quality; Peter Gibson, Senior Staff Master Black Belt for Quality
Project Description: Seagate launched its Quality Process Mapping/Modeling Initiative to map projects and processes across suborganizations to objectively prioritize their value relative to quality as a whole. To identify new opportunities for performance improvement, the team implemented a Six Sigma and Lean enterprise modeling platform, centering on Metastorm ProVision. The project automated processes, removed redundancies, and eliminated archaic procedures, reducing product reliability reporting turnaround tenfold and cutting down defect rates on disk drive failure analysis submissions by 66 percent.

Sybase www.sybase.com
Global, Closed-Loop Marketing System
Project Lead: Jackie Kiley, Director, Corporate Marketing
Project Description: Sybase launched a closed-loop marketing system initiative in an effort to produced more accurately scored, quality sales leads. The project integrated Eloqua Conversion Suite, Salesforce.com, and the company's own Business Intelligence warehouse, Web interactions and portal, and privacy database. The system, for which new processes, business rules, and data flow were constructed, has been implemented to 65 users in 22 countries.

Toshiba America Electronic Components www.toshiba.com/taec
TAEC Business Intelligence System
Project Lead: Malcolm Wood, Director, Business Analysis, Strategic Planning
Project Description: Toshiba America Electronic Components initiated a strategic redesign of its entire BI system, partnering with industry leaders to develop an end-to-end solution. To achieve an integrated solution, Business Objects and Percentix, a Hyperion consulting firm, worked with IT teams from TAEC and Toshiba Semiconductor Japan to design a new reporting solution integrating Hyperion BPM tools with Business Objects enterprise reporting and performance management tools, incorporating data from Oracle 11i applications with other business data sources.