Distribution | Education | Financial Services | Government
Health Care / Pharmaceuticals / Donation Services | Hospitality
Insurance | Manufacturing / Engineering / Agriculture
Research & Development / Aerospace | Retail /Media / Sports
Services / Telecom | Technology | Transportation

SERVICES / TELECOM

Accenture www.accenture.com
Global Network Transformation Program to Enhance Employee Collaboration
Project Lead: Frank Redey, Partner
Project Description: The Network Transformation Program integrates IP telephony and data applications into one MPLS (multiprotocol label switching) network. When complete, the program will thread 14 technologies into one unified communications platform, providing Accenture's globally dispersed workforce with a wide range of collaboration tools, including telepresence, real-time document sharing, and PC-to-PC videoconferencing.

AT&T Services www.att.com
Virtual National Customer Service Center
Project Leads: Mark Cottrell, Executive Director; Richard Noponen, Executive Director; Denise Kelley-Jones, Senior Technical Director
Project Description: The telco created a single, nationwide virtual call center to load balance customer calls to nine physical call centers across the country, threading common IVR, agent desktop, workforce management, and trouble ticket and repair systems into myriad existing regional back-end systems to the tune of $88 million in anticipated savings. [ Readthe full AT&T Services finalist profile | See Top 10 Finalists slideshow ]

[[ insert headshot ]]

Automatic Data Processing www.adp.com
Metadata Client Directory
Project Lead: Ron McLeanas, Vice President of Messaging Services
Project Description: To better unify its client offerings, ADP created Service Directory, a repository for client information that is used to dynamically update changes across ADP services, including payroll, benefits, and HR. The repository was developed in-house on Oracle and includes a revamped UI design using Portlets within an existing ADP Portal framework. The system extends ADP's existing IBM Portal Server environment, IBM's Message Broker for orchestration, and J2EE for error and queue handling, and all operations were implemented using WSDL.

BT Group www.bt.com
Semantic Web, Open Source Business Intelligence Platform
Project Lead: Wen Xiao, Programme Director, Enterprise Information Platform
Project Description: Developed in-house, Project Sophia harnesses and extrapolates business intelligence from 7PB of data embedded in 2,700 legacy systems using Web 2.0, SaaS (software as a service), and Semantic Web technologies. The tool comprises four components: Semantic Dictionary, Profiling Tool, Metadata Repository, and Search Engine. The distributed nature of Sophia makes it not only scalable but also agile and can be extended beyond BT's enterprise to incorporate customer and supplier data.

Computer Sciences Corp. www.csc.com
Army Logistics Modernization Program
Project Lead: Sheri Thureen, Vice President, CSC Program Manager
Project Description: In collaboration with the U.S. government and SAP, Computer Sciences Corp. developed a Web-based ERP solution as part of the U.S. Army's Logistics Modernization Program. The fully integrated supply chain and MRO (maintenance, repair, and overhaul) planning and execution system is built around SAP and is supplemented by components from Sun, Cisco, and HP. The LMP manages $4.5 billion in inventory, processes transactions from 50,000 vendors, and integrates with more than 80 DoD systems to deliver supplies from the factory to the front lines.

Electronic Data Systems www.eds.com
Phytosantiary Certificate Issuance and Tracking System
Project Lead: Bob Hersh, Program Manager
Project Description: In conjunction with the USDA and under the direction of Alison Young and Christian Dellis of USDA/APHIS/PPQ and the phytosanitary community at large, EDS developed the Phytosanitary Certification Issuance and Tracking system to help ensure adherence to plant and plant product exporting regulations worldwide. The PCIT system is a public-facing Web application that utilizes an N-tier architecture to expose Web services from behind a firewall. Approximately 2,000 county, state, and federal officials and 4,000 exporters currently use the system to create and track phytosanitary certificates. Since the program went live approximately one year ago, more than 90,000 certificates have been produced with a product value in the billion of dollars. PCIT replaced a manual process previously administered by several, disparate homegrown applications spread across numerous government offices.

GlobalLogic www.globallogic.com
Distributed Agile Development Platform
Project Lead: Manish Rathi, Senior Project Manager
Project Description: Seeking to establish an internal method and platform that could support agile software product development across multiple time zones and borders, GlobalLogic built the Velocity Engineering Platform. The open source development platform taps open integration protocols (XML/RPC, SOAP, RSS, and so on) and configuration mechanisms to facilitate, manage, and monitor product development at a global level. The core of Velocity is built on Atlassian's JiRA and includes technology from Subversion, Quickbuild, Fisheye, and Clover.

Infocrossing, a Wipro Company www.infocrossing.com
Datacenter Standardization
Project Lead: Dave Leonard, Chief Technology Officer
Project Description: Infocrossing standardized the operations of five datacenters, implementing a customized best-of-breed approach. The team integrated more than 20 individual tools into the company's proprietary management framework and has adopted a virtualized operations model, allowing workers at any of the geographically dispersed datacenters to service any machine.

Infosys Technologies www.infosys.com
IT Infrastructure Consolidation
Project Lead: Pritam Kumar Sinha, Senior Project Manager - IT
Project Description: Infosys undertook a comprehensive consolidation effort across its IT infrastructure to transform a cost center into a center of excellence. Leveraging best practices and the latest technologies, Infosys replaced numerous smaller servers with fewer high-capacity machines and direct-attached storage hardware with centralized storage, leveraging DNS round robin for load balancing and redundancy. The project also improved performance by optimizing existing infrastructure and by introducing new processes to cut backup windows significantly. The initiative resulted in $2 million in direct cost savings.

Mac-Gray www.macgray.com
Mobile Computing for Field Service
Project Lead: Mike Lento, Vice President of Corporate Operations
Project Description: The laundry facilities management company implemented TechLinx and CollectorLinx, mobile initiatives that increased productivity by eliminating manual service dispatch calls and route collection schedules, and reduced administrative burden for both mobile and office workers. The projects integrated Vettro 360 for Service & Repair, Solomon CRM, ESRI's ArcLogistics Route app, and TeleAtlas mapping data and were rolled out on Motorola iDEN 605 smartphones to 260 technicians and 100 collectors in 24 locations.

MyThings.com www.mythings.com
Image Search Software Recovers Stolen Valuables
Project Lead: Ken Bouche, Vice President of Trace
Project Description: To help protect people and businesses from unknowingly buying stolen goods, MyThings.com developed Trace, a cross-category database of stolen valuables. Based on an infrastructure that includes ASP.Net, Windows 2003, Internet Information Server, and SQL Server, MyThings.com allows individuals and officials to upload images of stolen items to Trace. The team also implemented visual search and recognition capabilities from LTU Technologies. Together, the database and visual search functionality enable collectors, auction houses, and other second-market dealers to verify whether a particular item has been reported stolen.

Sterling Testing Systems www.sterlingtesting.com
Role-Based SOA Platform/Fulfillment Automation Network
Project Lead: Michael Richardson, Chief Technology Officer
Project Description: The provider of employment and background screening services undertook the shift to SOA, threading BPM, ESB, and portal technologies to serve 100,000 users across multiple industries, each with its own hiring procedures and compliance regulations.[ Read the full Sterling finalist profile | See Top 10 Finalists slideshow ]

[[ insert head shot ]]

Tata Consultancy Services www.tcs.com
Integrated Enterprise Portal and Enterprise Application Systems
Project Lead: Alok Kumar, Vice President & Global Head - Internal IT
Project Description: Project Ultimatix integrates 50 core applications to streamline operations and internal collaboration for more than 700 business processes. The result is a unified network and method for deploying all internal processes, including HR, finance, and project management. Based on the ERP suite, Ultimatix includes custom applications based on J2EE using rule engines, workflow services, and SOA. Systems are deployed on a virtualized server infrastructure.

USinternetworking www.usi.com
SOA-Based Provisioning and Compliance Initiative
Project Lead: Michael Rulf, Vice President of Advanced Engineering
Project Description: USi embarked on an SOA initiative to streamline its software infrastructure in an effort to enhance regulatory compliance, support greater reuse, and bolster its workflow capabilities. Implementing Oracle SOA Suite, USi integrated numerous applications, including Ariba, Oracle E-Business, PeopleSoft, Microsoft Exchange, Microsoft SharePoint, Oasis, and several customize in-house tools.