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Adobe adapting to hosted SW model

In an interview at the Web 2.0 Summit, Adobe CEO Bruce Chizen discusses Adobe's role in Web 2.0, its hosted software strategy, and the importance of rich Internet apps


Adobe CEO Bruce Chizen spoke at the Web 2.0 Summit in San Francisco, and IDG News Service had a chance to interview him before his appearance at the event. In this edited version of the conversation, Chizen spoke about Adobe's strategy for hosted software, its baby steps in the online advertising business, and its AIR technology for building desktop-based rich Internet applications.

IDGNS: What is Web 2.0 to you, and what is Adobe's role in it?

Chizen: To me, Web 2.0 is the realization of everything we talked about in the Web 1.0 era: The ability to take advantage of Web services, to have rich Internet applications, to have socialization and collaboration, to have hosted applications. These things were talked about but hard to do. Web 2.0 is the execution of that, and Adobe is the enabler of a lot of that experience.

Most of the images on the Web have probably been touched by Photoshop. Most of the video is probably edited or enhanced with Premiere. Most of the animation and video playback is Flash. A lot of the rich Internet applications are being built with our Flex framework, taking advantage of Flash. The graphics [involve] Illustrator, and on and on.

IDGNS: It seems that in recent months, the Adobe story has gotten more complicated than it was a few years ago as the company moves into new areas and technologies like hosted applications. Are you concerned that this might confuse and alienate existing customers?

Chizen: Your perception is accurate. Our business has gotten more complex and more diversified. As a company that has been growing 20 to 30 percent a year, in order for us to sustain that growth, we need to address more customers with different products and solutions. But our mission hasn't changed for the past 25 years: To help enable the communication of rich ideas and information in a reliable, compelling, engaging manner.

Twenty-five years ago we did that on paper with [printing technology] PostScript. What has changed is the world around us: More people are trying to communicate more information than ever before, so we're able to address more markets.

Am I concerned we'll be alienating our current customers? No. As long as we continue to serve their needs, we'll be okay.

IDGNS: Do you currently generate any revenue from online ads?

Chizen: A very tiny amount today via a hosted application called Premiere Express. It lets consumers do simple video editing. We offer it through partners like Photobucket [and MTV]. Some of those business models are advertising-based. We'll continue to experiment.

Our Adobe Media Player [now in beta] is also an ad-based business model. We enable broadcasters and content providers to make money on their content through a very clever advertising user interface. We're also working on a Photoshop Express, which will let consumers do image editing. It'll be either ad-based or subscription-based.

IDGNS: Do you foresee online ad revenue becoming a noticeable part of Adobe's revenue mix?

Chizen: It depends on how many years you look ahead. Many of our core customers care so much about the quality of the information that they're trying to provide that they want their solutions to be unencumbered and won't put up with advertising. But there will be more casual users who will want our capabilities but not pay directly for it, and that's where you'll see advertising.

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