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'Ghost servers' can haunt your bottom line

Idle or forgotten pieces of equipment are dead when it comes to improving the bottom line, but very much alive when it comes to eating up IT budgets


Alticor has donated the majority of the servers it has taken out of operation during the consolidation effort to charitable organizations. Servers that were too old to be used by groups such as local schools and churches have been sold for scrap.

"Using Remedy, we can track the lease agreements for our hardware, when they start and expire, and use it to have automatic triggers that let us know we need to consider replacing certain equipment," Gast says.

That said, there is generally a great deal of inefficiency regarding how customers get rid of old gear. "A lot of businesses don't have a disposition strategy, primarily because it's easier to buy" new servers than dispose of the old ones, says Daniel Ransdell, general manager of IBM's Global Asset Recovery Solutions business unit. "Even if you've unplugged the equipment and stuck it in some closet or corner, the business is losing the opportunity to recoup value. Servers aren't like fine wine. They don't get better with age."

Energy cost is the major issue that is changing attitudes inside corporations. In August, the Environmental Protection Agency published a report that documented datacenter power usage. According to the report, datacenters in the United States consumed about 60 billion kilowatt-hours in 2006, or about 1.5 percent of total electricity consumption in the country.

The EPA points out that datacenter energy use has doubled in the past five years, and is expected to double again in the next five years to an annual cost of about $7.4 billion. The EPA says existing technologies and strategies could reduce typical sever energy use by 25 percent, and even greater savings are possible using more advanced technologies.

Rockwell Bonecutter, head of datacenter technology and operations at Accenture, believes that a large percentage of the ghost server problem was alleviated when most businesses engaged in extensive Y2K efforts within their infrastructure. In the intervening years, however, there has been a significant growth of systems that operate at 5 percent utilization or less, often because of poor communication and asset management within the company.

"When it comes to servers that nobody knows about that are sitting for years and nobody has touched, there are probably examples in every IT environment, but it's obviously impossible to measure what you don't know exists," Bonecutter says. "What we have found is that it is not unusual to find that 40 percent of all servers on a floor could be consolidated and virtualized out of the environment."

Consolidation through virtualization has also led to the new phenomena of virtual ghost servers. The ease and quickness with which virtual servers can be created can often leave servers cluttered with numerous poorly documented virtual machines created for short-term or abandoned projects.

With tools allowing businesses to get a more holistic view of their assets and policies in place to guide a formal decommissioning process, businesses can now reduce the risk and associated costs of ghost servers, without the need to call on the aid of another great Hollywood institution: Ghostbusters.

Computerworld is an InfoWorld affiliate.

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