Free Newsletters
Technology & Business Daily

InfoWorld
Log-in | Register

Supersmart phones for extreme mobility

We pick seven serious business phones with all the bells and whistles, plus the power and flexibility that real mobile professionals need


The iPhone is wonderful for well-heeled consumers and status-conscious gadget freaks (see my review, "iPhone: The $1,975 iPod"), but business users need more … much more.

[ See also: InfoWorld Technology of the Year Awards Hardware winners | Smartphone slideshow ]

The iPhone also misses the mark with enterprises, which typically run their own wireless operations, wiring back-end services with custom handset software to create tailored solutions. Most enterprises standardize on a given handset that's compatible with their wireless solutions, then deploy a fleet of devices appropriately pre-configured for the company's applications and general IT services like e-mail and intranet.

So what makes a great enterprise handset? It must be highly configurable to match infrastructure and potentially to adapt to changes in geography or work assignment. It must accept custom client/server applications that may place unusually high storage, performance, and UI burdens on the device. It must be manageable from a central point within the business so that the enterprise is empowered to provision, revoke, reconfigure, blank, and alter usage and security policies without bringing the unit in from the field.

It's a tall order, but such devices exist, outside Cupertino. The seven mobile handsets reviewed here all meet the mark, albeit with varying degrees of compromise. At the top end, the BlackBerry 8800 and Nokia E61i satisfy enterprise criteria for functionality, usability, and extensibility more fully than any handsets before them, with each device showing markedly different strengths, some of which will surprise you.

One step down, the Nokia E65 and the T-Mobile Wing (HTC Herald) sacrifice some usability for a sleeker package, but don't cut corners on functionality. Sporting all of the features of an enterprise phone, these mobile executive handsets never leave you having to say "I'll have to get back to you on that" or "I'll get my people on that as soon as I get back to the office."

The remaining three devices in this roundup -- the BlackBerry 8300 (Curve), HTC Advantage X7501, and AT&T 8525 (HTC Hermes) -- make the most compromises, usually for the sake of a smaller form factor or more stylish consumer look. But while they may shortchange you on performance or battery life or build quality and durability, they are still professional-grade handsets for serious business users.

Smart and driven executives, as well as top-echelon sales and marketing staff, need mobile devices that give them unfettered access to people, projects, services, and information. No phone is a notebook replacement, but these seven devices give you the option of traveling without a full PC or Mac and the bulging bag of necessities that accompany it. Together, they represent the cream of the crop for executives, mobile professionals, and the enterprises they are a part of.

Enterpriseclass: BlackBerry 8800 and Nokia E61i
When Research In Motion (RIM) started out, there was one thing that its BlackBerry did well: Push messaging. Now that the BlackBerry 8800 is here, we have one handset that does push messaging, mobile phone, media playback, Java GUI, PDA, and GPS navigation equally well.

If you've never encountered one, BlackBerry is the prototypical big-screen-over-QWERTY-keyboard mobile device. Every BlackBerry comes with the capability to receive and send push messages, which contain e-mail, application data, and management commands.

BlackBerry's uniqueness lies in distributed infrastructure that is located at wireless operators' facilities, at RIM's datacenters in Canada, and on BlackBerry Enterprise Server systems hosted by IT organizations that support BlackBerry users. BlackBerry devices are also uniquely easy to use, self-configuring, and centrally managed. A BlackBerry never fetches e-mail. E-mail finds your BlackBerry: accurate, intact delivery of all messages sent to and from BlackBerry handsets is guaranteed by the infrastructure and the handset's messaging software.

Previously, all data moving to or from a BlackBerry, including Web content, had to pass through RIM's servers in Canada or a private BlackBerry Enterprise Server. A significant change brought the option of direct connection from the handset to the Internet for some applications, including BlackBerry's built-in browser. That shift boosted Web performance considerably and brought about a new browser, along with a new human interface to go with it.

The BlackBerry 8800 ushered in a completely overhauled, and now standard, BlackBerry-to-human interface. The lighted trackball centered under the display has taken the place of the familiar thumbwheel across the BlackBerry line, and the contour and layout of the keys has evolved. The keyboard is now indescribably comfortable, with each key cupped on one side so that your thumbs don't slide off.

The BlackBerry 8800's trackball is innovative in ways that won't be apparent until more BlackBerry applications make the trackball de rigueur. There is no more natural one-handed way to move around on a map or within a Web page than with a trackball. Remote administration tools can use a GUI interface without weird key-thumbwheel combos to scroll and move the mouse pointer. Forms are easier to fill in when you can move randomly around the form, and within a text field, the way you would when you're driving a mouse. Selection of large blocks of text is quicker, too.

Tom Yager is chief technologist of the InfoWorld Test Center. He also writes InfoWorld's Ahead of the Curve and Enterprise Mac blogs.
Continued
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | NEXT PAGE » 

 The Bottom Line

AT&T 8525 (HTC Hermes)
AT&T, att.com

Fair  6.3
criteria score weight
Extensibility 7 20%
Messaging 6 20%
Networking 7 20%
Usability 5 20%
Multimedia 8 10%
Value 5 10%

Cost:
$599.99 retail; $349.99 with two-year AT&T contract

Platforms:
Windows Mobile 5 Pocket PC Edition; Windows XP or Vista required for desktop sync

Bottom Line:
The AT&T 8525 (HTC Hermes) is a fatter, faster version of the T-Mobile Wing, but in a silvertone case. The thumbwheel, macro-focus camera, and infrared are nice touches, but the 8525 is an old-fashioned brick that's uncomfortable to hold. At present, AT&T is still shipping the 8525 with Windows Mobile 5, and a promised update to Windows Mobile 6 Professional is not available.

About our Reviews and Scoring Methodology

 The Bottom Line

BlackBerry 8300 (Curve)
Research In Motion, blackberry.com

Good  7.4
criteria score weight
Extensibility 7 20%
Messaging 9 20%
Networking 7 20%
Usability 7 20%
Multimedia 8 10%
Value 6 10%

Cost:
$539 unlocked; $199.99 with two-year AT&T contract (currently $0 with rebate on amazon.com)

Platforms:
BlackBerry Desktop backup, restore, upload requires Windows; included Roxio Media Manager (Windows) converts video and audio for playback; Mac OS X PDA sync and upload with PocketMac (free download from blackberry.com); device is programmable in Java using free RIM-supported tools; optional BlackBerry Enterprise Server software links to existing messaging server

Bottom Line:
BlackBerry 8300 (Curve) kicks off a new trend toward more relaxed, lifestyle-friendly devices for individuals. Curve is a full BlackBerry with a QWERTY keyboard and trackball, but in a smaller, more shapely package with Bluetooth stereo audio, a two-megapixel still camera with light, and Windows software for converting video and audio for playback on the device.

About our Reviews and Scoring Methodology

 The Bottom Line

BlackBerry 8800
Research In Motion, blackberry.com

Very Good  8.0
criteria score weight
Extensibility 7 20%
Messaging 10 20%
Networking 7 20%
Usability 8 20%
Multimedia 7 10%
Value 9 10%

Cost:
$549 to $599 unlocked; $299 to $349 with two-year contract

Platforms:
BlackBerry Desktop backup, restore, upload requires Windows; Mac OS X PDA sync and upload with PocketMac (free download from blackberry.com); device is programmable in Java using free RIM-supported tools; optional BlackBerry Enterprise Server software links to existing messaging server

Bottom Line:
The BlackBerry 8800 is already established as the flagship BlackBerry handset on GSM/GPRS/EDGE networks. This rich and easy-to-use device stands apart for its trackball, comfortable shape, perfected keyboard, built-in GPS with standard navigation software, and unparalleled battery life supporting 22 days standby on a single charge.

About our Reviews and Scoring Methodology

 The Bottom Line

HTC Advantage X7501
HTC, htc.com

Very Good  8.4
criteria score weight
Extensibility 8 20%
Messaging 8 20%
Networking 10 20%
Usability 9 20%
Multimedia 7 10%
Value 7 10%

Cost:
$899

Platforms:
Windows Mobile 6 Professional; syncs with Windows Outlook (trial version included); C++ and .NET Compact Framework and Visual Studio 2005 are used to develop custom apps

Bottom Line:
Finally, a Windows Mobile device that almost makes you want to leave your notebook PC at home. The X7501 is an absolute beauty, with a sharp five-inch display, a snap-on QWERTY keyboard, fast Wi-Fi, an 8GB microdrive, and video output. The X7501 is not cheap, but it'll make you and everyone who sees you with it forget all about the iPhone.

About our Reviews and Scoring Methodology

 The Bottom Line

Nokia E61i
Nokia, nokia.com

Very Good  8.3
criteria score weight
Extensibility 9 20%
Messaging 7 20%
Networking 10 20%
Usability 8 20%
Multimedia 7 10%
Value 8 10%

Cost:
$699.99 retail; $450 estimated street

Platforms:
Symbian Series 60 3rd Edition; supports C++, Java, JavaScript, Perl, and Python custom applications; Windows desktop management and sync suite and Mac file sync included

Bottom Line:
Nokia’s E61i is an exceptional QWERTY handset nearly overloaded with connectivity, customizability, and out-of-the-box applications. VoIP, hands and eyes-free operation, Office document editing, and an oversized display that’s readable even in direct sunlight top this handset’s long list of distinguishing features.

About our Reviews and Scoring Methodology

 The Bottom Line

Nokia E65
Nokia, nokia.com

Very Good  8.1
criteria score weight
Extensibility 9 20%
Messaging 7 20%
Networking 10 20%
Usability 7 20%
Multimedia 7 10%
Value 8 10%

Cost:
$699.99 retail; $430 estimated street (unlocked)

Platforms:
Symbian Series 60 3rd Edition; supports C++, Java, JavaScript, Perl, and Python custom applications; Windows desktop management and sync suite and Mac file sync included

Bottom Line:
Would Nokia's E61i be your dream handset if it weren't so big? The E65 is essentially the E61i done as a handsome executive phone with a slide-out numeric keypad. The E65 is expensive for a phone, and Nokia didn't do as well as I'd hoped at adapting the 12-key keyboard to use in Web apps. Still, the E65 is a rare, pocketable, boardroom-compatible enterprise handset that will integrate with any solution built around Nokia's E61i or comparable QWERTY handset.

About our Reviews and Scoring Methodology

 The Bottom Line

T-Mobile Wing (HTC Herald)
T-Mobile, tmobile.com

Very Good  8.1
criteria score weight
Extensibility 7 20%
Messaging 8 20%
Networking 9 20%
Usability 9 20%
Multimedia 7 10%
Value 8 10%

Cost:
$499 retail; currently $299 with two-year T-Mobile contract

Platforms:
Windows Mobile 6 Professional; syncs with Windows Outlook (trial version included); C++ and .NET Compact Framework and Visual Studio 2005 are used to develop custom apps

Bottom Line:
T-Mobile Wing, a Windows Mobile 6 Professional handset, is an attractive yet full-featured device. Windows Mobile 6 Professional, with Mobile Office 2007, really shines on Wing, which has a roomy slide-out QWERTY keyboard and a screen that responds to stylus and fingertip. T-Mobile lacks 3G coverage, but Wing's Wi-Fi kicks in on your LAN and wherever there's a T-Mobile Hotspot.

About our Reviews and Scoring Methodology


Talkback:

commentPost a Comment

 

MOST COMMENTS

 
 





Virtualization: A Step by Step Approach to Success
Your virtual machines can be up and running in a matter of minutes. HP and Citrix have integrated XenServer with HP ProLiant servers and management tools, powered by hardware-assisted Intel Virtualization Technology to enable high- performance, cost-savings solutions for server consolidation and disaster recovery. Sponsor: HP

»  Click here to view this Webcast
  The Data Protection You've Been Looking For
Enterprise data is of supreme importance. If you can't find it quickly, it's worthless. If you lose it, it's a crisis. This IT Strategy Guide explores how to keep your data safe.

»  Click here to download now

- Special Advertising Partners -
WHITE PAPERS
 

» Technology White Papers Library

Technology White Papers by Topic

Technology White Papers E-mail Alert

Find out when the latest white paper is available:
 
 
INFOWORLD MARKETPLACE
 
» BUY A LINK NOW
 
 

Video

 
 
 

Podcasts

 
 
 

 

Columnists

 
 
 

Resource Center


Ads by techwords beta  [See your link here]
 




Sponsored Technology Links

 
 
 HOME  NEWS  BLOGS  PODCASTS  VIDEOS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS  IT EXEC-CONNECT   About | Advertise | Awards | RSS | Contact Us 

Copyright © 2008, Reprints, Permissions, Licensing, IDG Network, Privacy Policy, Terms of Service.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

CIO :: ComputerWorld :: CSO :: Demo :: GamePro :: Games.net :: IDG Connect :: IDG World Expo
Industry Standard :: IT World :: JavaWorld :: LinuxWorld :: MacUser :: Macworld :: Network World :: PC World :: Playlist