Free Newsletters
Technology & Business Daily

InfoWorld
Log-in | Register

Wells Fargo recovering from computer crash

A computer failure on Sunday has caused the nation's fifth-largest bank to restore data from a backup


Wells Fargo customers may have a hard time getting an up-to-date balance statement Tuesday as the nations' fifth-largest bank continued to iron out service problems related to a Sunday computer failure.

The outage knocked the company's Internet, telephone, and ATM banking services offline for several hours, and Wells Fargo customers continued to experience problems into Tuesday.

Wells Fargo didn't offer many details about the system failure, but it was serious enough that the company had to restore from backup. "Using our back-up facilities, we restored Internet banking service in about one hour and 40 minutes," the company said in a statement, released Tuesday. "We thank the hundreds of team members in our technology group for working so hard to resolve this problem."

Other banking services such as point-of sales transactions, loan processing, and wire transfers were also affected by the outage, and while all systems are now fully operational, some customers may continue to see their Friday bank balances until the end of Tuesday, Wells Fargo said.

Though customers couldn't perform transactions during the outage, the company's Web site was not knocked offline, according to data from Web analysis firm Netcraft.

"We apologize for the inconvenience this caused them," the Wells Fargo statement said. The company did not return a telephone message seeking additional information about the outage.

With about 160,000 employees, Wells Fargo operates nearly 7,000 ATMs and almost 6,000 stores nationwide.


Talkback:

commentPost a Comment

 

MOST COMMENTS

 
 





What Every Enterprise Needs to Know About VDI
Today's enterprise IT environment is already complex, and replete with heterogeneous technologies. Attend this informative webcast to understand the key components for deploying and managing virtual desktop infrastructure in your environment. Sponsor: VDIworks

»  Click here to view this Webcast
  Virtualization Solutions Guide
This comprehensive IT Strategy Guide covers Virtualization and puts you at the forefront of the discussion. You'll learn all you need to know from the cost of virtualization, how to implement it for your business, how to back it up safely and which products are best. Sponsored by Riverbed

»  Click here to download now

- Special Advertising Partners -
WHITE PAPERS
 

» Technology White Papers Library

Technology White Papers by Topic

Technology White Papers E-mail Alert

Find out when the latest white paper is available:
 
 
INFOWORLD MARKETPLACE
 
» BUY A LINK NOW
 
 

Video

 
 
 

Podcasts

 
IFW Daily 09/05/2008

Sun to craft software stack into NAS appliances, former CA CEO Sanjay...

 
 

 

Columnists

 
 
 

Resource Center


Ads by techwords beta  [See your link here]
 




Sponsored Technology Links

 
 
 HOME  NEWS  BLOGS  PODCASTS  VIDEOS  TECHNOLOGIES  TEST CENTER  EVENTS  CAREERS   About | Advertise | Awards | RSS | Contact Us 

Copyright © 2008, Reprints, Permissions, Licensing, IDG Network, Privacy Policy, Terms of Service.
All Rights reserved. InfoWorld is a leading publisher of technology information and product reviews on topics including viruses,
phishing, worms, firewalls, security, servers, storage, networking, wireless, databases, and web services.

CIO :: ComputerWorld :: CSO :: Demo :: GamePro :: Games.net :: IDG Connect :: IDG World Expo
Industry Standard :: IT World :: JavaWorld :: LinuxWorld :: MacUser :: Macworld :: Network World :: PC World :: Playlist