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Microsoft: Google may not be the answer for poor nations

Microsoft exec says the key to building a prosperous economy is to create an environment that supports innovation


What struck Microsoft executive Marshall Phelps at a recent series of conferences in developing nations was that government, business and academic leaders often asked him, "How can we invent the next Google?"

It's not that he took it as a slight that they said "Google" and not "MSN." What struck him was the view that a single big idea could transform a country overnight. "Not everything has to be the next big breakthrough," said Phelps, the company's corporate vice president for intellectual property, during an interview last week.

The key to building a prosperous economy is to create an environment that supports innovation, he said. Innovation can take place at a piecemeal pace and does not have to happen in one fell swoop -- and usually, it doesn't.

Phelps had just finished a series of conferences on innovation cosponsored by Microsoft in Indonesia, Malaysia, and Thailand. The idea was to bring together national leaders and help them figure out how to encourage innovations that play to the strengths of their countries, and how to create an environment to ensure that innovation continues.

For example, Phelps said, in Indonesia many people are artistic, and the country has started to focus this talent on visual multimedia software. A drawback for the country is that around 65 percent of college graduates go abroad to find jobs.

In Thailand, government agencies tend to be aggressive and forward thinking, and that can help strengthen a number of industries. Medical tourism is booming there, and Thailand is growing into an automobile titan in Asia. Innovation can occur in any of these industries -- especially with software, Phelps said.

The idea of drawing on local strengths can be applied to the U.S. too, said Bob Hayward, a managing consultant in Thailand with Strat-etech Consulting Co. Ltd. The U.S. software industry is a by-product of a business environment that relies heavily on new technology for efficiency. "You must work with what's in your environment," Hayward said.

Malaysia is the most advanced of the three countries Phelps visited. It has high-tech parks and attracts investments from global technology companies, which in turn support innovation locally by providing training and engineering jobs that increase the skills of the work force. Malaysia also has strengths in building data centers, and in "Islamic finance," a type of financing that does not charge interest for religious reasons.

South Korea is one country in the region that has developed so far in recent decades that it is now a technology leader in some areas. It's years ahead of other countries in certain types of Internet applications because of its early focus on broadband. Its online gamers are famous, and a host of multiplayer games developed there, such as"The Legend of Mir 2," have won acclaim outside Korea.

Many poor nations are still struggling to adjust their economies to the modern world, and they are often wary of solutions proffered by rich nations and multinationals. The innovation conferences give Microsoft a chance to meet local officials and try to win their trust. It gets other benefits too, such as boosting its image and giving it a chance to discuss issues that are important to the company, like intellectual-property enforcement.

The countries where the conferences were held certainly face hurdles to innovation. They are still largely agricultural, and are moving into heavier industries, where less money is traditionally spent on research and development. Intellectual-property rights are not strongly enforced, meaning inventors see their products copied in the local market, making it hard for them to expand in their country, much less internationally.

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