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Wikis evolve as collaboration tools

Latest offerings get users swapping knowledge quickly


I had TeamPage running in under an hour on a Windows Server 2003 setup. There’s an optional plug-in for authentication using Active Directory, LDAP, or other systems simultaneously. Yet, even if you set up users manually, the polished Web administration speeds the job – along with other tasks, such as building sites. In the latter case, TeamPage’s default Front Page (dashboard) and workspaces should be more than adequate for most enterprises out-of-the-box.

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Still, project administrators can easily configure the Front Page and project pages to display query-driven sections — along with changing pages to match corporate branding. For instance, I created several groups including project managers. Then, when a manager logs in, he or she would see a list of status reports and meeting notes. Conversely, team members’ main page displayed issues to address, questions requiring answers, and articles of interest.

I also liked the way TeamPage simplifies getting around. The navigation pane provides one-click access to different projects, sections (such as issues), and also let me sort by labels.

Another high point is how truly easy and quick it is to publish content and comments: Just click on an Add button and post using the Web-based WYSIWYG editor (e-mail, RSS syndication, or an Instant Publisher client are other content-creation options). File attachments are managed through WebDAV (check-out, lock, check-in, version control). When I hovered over a posting, an AJAX-style menu appeared that let me perform all sorts of actions, from editing and commenting to adding labels.

Traction 3.7 added a Wikipedia-style display for spotting differences between any two page versions. This really helps when a workgroup must edit and review articles. Further, a rich-text comment form let me quickly create threaded discussions on full articles or even specific paragraphs.

Beyond the system-generated filtered views, TeamPage has abundant ways that I used to manage content personally. To begin, Traction’s unique Collector let me group (bookmark) articles and comments for later recall or immediate action. Further, I inserted widgets within the text of articles; these objects create mashups of links and content from any Traction query, and they show text and graphics from any external source (perhaps a live weather report for any ZIP code). Traction ships with a live widget that recognized the text pattern of a UPS

Click for larger view.
tracking code and turned it into a live link. Enterprises can program Traction to recognize, say, invoice numbers or a customer number and link to a CRM system.

TeamPage’s many communication conduits worked effortlessly. I exported entries or content collections to Microsoft Word and PDF. RSS and Atom feeds are standard. Moreover, TeamPage will notify users of new content or comments through a Jabber instant message. An automated Executive Summary e-mail digest keeps each user informed of new postings. Yet what I found most useful was the Email Out function. It let me collect articles; compose a message in Traction; create a distribution list from Traction users, LDAP, or Active Directory; send the articles; and post the message to Traction.

Traction’s journaling system, mirroring

Click for larger view.
wiki and blog technology, turns out to be far more. Especially appropriate with large projects, TeamPage provides information in the necessary context for many audiences by providing exceptional security and permissions.

After reviewing these four products, they clearly fit in different strata. All have the bedrock of usability and fast setup. What’s more, they work like the Web, so groups can share information and collaborate without much learning.

Socialtext, then Near-Time, offer wiki collaboration, team Weblog publishing, search, simple file management, and some personalization. Atlassian Confluence moves up a layer with better content organization and extensibility. Traction TeamPage clearly placed above the others with its superior ease of use and query ability that presented each user with just the knowledge they need.

Mike Heck is a contributing editor of the InfoWorld Test Center.
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 The Bottom Line

Atlassian Confluence 2.2.10
Atlassian Software Systems , atlassian.com

Excellent  8.8
criteria score weight
Features 9 20%
Performance 9 20%
Ease-of-use 8 15%
Management 9 15%
Scalability 9 10%
Security 9 10%
Value 8 10%

Cost:
Commercial licenses start at $1,200 for 50 users; free for nonprofit organizations

Platforms:
Any OS supporting J2EE 1.4+

Bottom Line:
Confluence’s atypical features — fine-grained security, e-mail integration, and PDF export — build on a polished interface, easy page editing, and uncomplicated administration. The system integrates with SOAP and XML-RPC services and there’s no limit to the number of spaces that can be created and branded differently, making the solution appropriate for large companies.

About our Reviews and Scoring Methodology

 The Bottom Line

Near-Time (Release 6837)
Near-Time, near-time.com

Very Good  8.6
criteria score weight
Features 8 20%
Performance 9 20%
Ease-of-use 8 15%
Management 9 15%
Scalability 9 10%
Security 8 10%
Value 9 10%

Cost:
$9.95 per month to $199.95 per month

Platforms:
Hosted service

Bottom Line:
Near-Time integrates a group Weblog with wiki pages, team event calendar, and shared files through a secure hosted service. The system makes it easy to invite members and control access rights, plus there’s easy page editing and news posting. Content’s organized with categories and tags, which are also used for advanced searches.

About our Reviews and Scoring Methodology

 The Bottom Line

Socialtext 2.3
Socialtext, socialtext.com

Very Good  8.4
criteria score weight
Features 8 20%
Performance 9 20%
Ease-of-use 8 15%
Management 8 15%
Scalability 9 10%
Security 8 10%
Value 9 10%

Cost:
Professional version starts at $19.95 per month; volume pricing available

Platforms:
Hosted service or appliance for behind-the-firewall installation

Bottom Line:
Socialtext is a secure group-editable wiki with e-mail integration, Weblogs, easy editing, RSS feeds, and multiple workspaces. There’s simple file management; custom tags for organizing content; and personalization options. Pages can be sent to other workspaces for cross-team collaboration. The Enterprise version adds LDAP/Active Directory integration and unlimited attachments.

About our Reviews and Scoring Methodology

 The Bottom Line

Traction 3.7
Traction Software, tractionsoftware.com

Excellent  9.0
criteria score weight
Features 9 20%
Performance 9 20%
Ease-of-use 9 15%
Management 9 15%
Scalability 9 10%
Security 9 10%
Value 9 10%

Cost:
Starts at $249 (Traction Communicator) to $4,995 (Traction TeamPage-15); volume pricing available

Platforms:
Windows, Solaris, Linux, Unix, and Mac OS X

Bottom Line:
Traction TeamPage, built on Java technology, combines the group editing of a wiki with project blogs. Labels organize posts within your projects. Additionally, robust permissioning ensures that pages are delivered dynamically based on a user’s rights. Collector feature lets users easily bookmark articles and comments for later reference. Widgets can present links or content driven by any Traction query.

About our Reviews and Scoring Methodology


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