Workshare keeps sensitive information out of e-mail

Dig beneath the headlines of recent data security breaches and you’ll discover many are the result of hidden metadata left in documents, such as tracked changes or authors’ names. Most data-leak products will catch these problems, but they are costly, complex systems that can hinder worker productivity.

Free IT resource Hear how top CIOs turn change into a competitive advantage. Sponsored by HP Free IT resource Attend the SOA Executive Forum: Breaking SOA Bottlenecks SOAExecForum.com/may2007 Sponsored by InfoWorld Workshare Protect 4.5 Workshare, workshare.com Good  7.8 criteria score weight Ease-of-use 8 20% Features 7 20% Performance 8 20% Reliability 8 20% Scalability 8 10% Value 8 10% Cost: $29.95, 12-month subscription; $49.95, perpetual license, 50-seat minimum Platforms: Windows 2000 or XP with Office 2000, XP, or 2003; supports Outlook, Lotus Notes, Novell GroupWise Bottom Line: Workshare Protect, a desktop security application for Office, filters visible and hidden company-sensitive content to prevent e-mail leaks. Controlled by central policies, Workshare Protect lets users review document risk, such as embedded meta information, and then sanitizes documents. It ensures documents are not e-mailed to unintended recipients, and built-in PDF conversion generates secure Acrobat files. About our Reviews and Scoring Methodology

Because IT departments need to balance security enforcement with user needs and cost, Workshare Protect 4.5 is worth considering as one part of a data-leak strategy. It’s a desktop application that protects against e-mail leaks by removing sensitive information from attachments.

So why not simply use Microsoft’s Remove Hidden Data -- a free add-in for Office XP and 2003 -- which performs many of the same tasks? Because Workshare Protect 4.5 also provides content filtering, discovery, and alerting. Plus, it works fast, reading and writing files at the binary level (many add-ins use Microsoft Office automation for this, which drains PC resources).

IT administrators centrally manage Workshare Protect by deploying the software to desktops along with customized security policies. As the first step, I made policies by checking off various options to mitigate hundreds of risks, such as deleting hidden text in Word files. The software and policies are deployed with common tools, such as Microsoft SMS or Altiris deployment solutions. Using group settings within SMS, I distributed different policies to marketing, finance, and manufacturing departments.

A technology called Workshare Hygiene helps the system look for content containing identity information (such as credit card numbers or passwords), offensive words, financial information, intellectual property, and regulatory violations such as sharing of patient data. Although enterprises have some control over what content is flagged, Workshare doesn’t equal systems like Vontu or Reconnex where you can specify exact data to match.

Workshare Protect worked as designed in my evaluation. For example, after opening a Word file with tracked changes, it immediately displayed an alert that the document was high risk. I then easily viewed the report and allowed the cleaning process to proceed.

These functions, and others, are also available on-demand from a toolbar added to Word, Excel, PowerPoint, and Outlook. In another test, I attached a document with social security numbers to an e-mail message and attempted to send it. Protect found the content policy violation and alerted me to the problem. Depending on your policy settings, employees could be allowed to continue sending the document or have it blocked.

Another way to protect confidential documents is by adding restrictions. From the Protect toolbar in Word, I indicated that a certain document could only be e-mailed to people within my organization; other options are no limits, never allow e-mailing, or password protect. The software correctly sensed when I tried to send the document to an external e-mail address; it alerted me and blocked the process.

Adobe’s Acrobat PDF is a persuasive document format with reasonable security settings. It’s expensive to outfit a large organization with the full security package, however, so I especially liked Workshare Protect’s built-in PDF converter. Here, I merely opened a PowerPoint slide show, selected “Publish to PDF” from the File menu, and picked the desired Acrobat security settings (including password and no printing). The document was faithfully converted to PDF, password-protected, and attached to an e-mail message. Moreover, Protect followed the rules to keep this message from going to outside e-mail addresses.

Another useful feature is the PDF conversion tool. Workshare Protect automatically checks and then converts Office documents to PDF when they are attached to an e-mail message. This is useful because not every recipient has the capability to view Word documents, and you can apply the more stringent Acrobat security across the board (you can also turn off the auto-conversion with a policy setting). In the same way, Protect will ZIP and optionally password protect attachments that exceed a set file size.

Although Workshare Protect 4.5 does its job nicely, there are gaps. In its current form, types of communications other than e-mail go unmonitored, and there are few forensic functions. Adding a Network Protect option would make Workshare more competitive with data leak products that scan various types of communications, such as Webmail.

Workshare is addressing some of these holes with the Protect Enterprise Suite, planned for release later this quarter. Protect Enterprise Suite will have a Policy Management Server for centrally managing policies and audit reporting, and policies will be XML files for more extensive customization.

Still, given the straightforward operation, Protect is a good line of defense against one of the most prevalent types of insider threats. For organizations that distribute a lot of Word and PDF files, Workshare Protect 4.5 successfully follows the ABCs of document security: Alerting users of violations, Blocking where appropriate, and Curing the problem when possible.