T-Mobile USA and Cingular Wireless (Profile, Products, Articles) have suspended sales of Motorola's (Profile, Products, Articles) Razr cell phones because of a bug that causes some of the ultra-thin cell phones to drop calls.
The problem affects "a very limited number of Razr handsets sold for GSM [Global System for Mobile Communications] networks
over the last four weeks," said Alan Buddendeck, a Motorola spokesman. Only T-Mobile and Cingular have suspended sales of
the phones, he added.
"A handset that has this issue may disconnect calls, power down and then automatically restart," he said. Motorola is not
saying what component of the Razr is responsible for the problem or what specific Razr models are affected.
Motorola and the wireless carriers have taken steps to ensure that customers can exchange defective phones, according to Buddendeck.
The two carriers suspended sales of the phones earlier this week so that Motorola could go through inventory supplies and
recall systems with the affected component, a process that should soon be completed, according to Buddendeck. "Within the
next week, we expected everything to be back to normal with respect to availability," he said.
Motorola does not expect the recall to have "any impact on financial results," Buddendeck said.
Representatives from T-Mobile and Cingular were not immediately available to comment for this story.
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