The words from the IT industry aren't as colorful or as profuse as they once were. High-profile chief executive officers (CEOs)
aren't as quick to savage competitors publicly these days given that everyone partners with all of their peers, even bitter
rivals, in one way or another. What's that adage about keeping your friends close, but your enemies closer?
Still, the IT great and good did let slip a fair number of quote-worthy nuggets over the past 12 months. Let's tune in.
D'oh: The joys of hindsight
"I probably wasn't the right guy to be a chairman of a company with 90,000 employees and the team didn't quite gel." -- Steve
Case, former chairman of AOL Time Warner, stating the obvious about the mess that resulted after the merger of America Online
Inc. and Time Warner Inc. (Jan. 13.)
"We weren't paying attention, we got distracted by all these people with pierced body parts and blue hair." -- Larry Singer,
vice president, global information systems strategy at Sun Microsystems Inc., citing the real reason the company lost its
edge during the dot-com era. (Sept. 12.)
Getting in touch with emotions
"I cried," Ed Zander, jokingly answering a question about the first thing he did on taking over as chairman and CEO at Motorola
Inc. (Sept. 23.)
Don't lose your lunch. Oops, too late!
"In our flash business, we had an awful quarter. ... It makes me puke to lose US$39 million." -- Hector Ruiz, chairman, president
and CEO of Advanced Micro Devices Inc., clearly not a happy man. (Jan. 18.)
"A company as big as this one ... has to organize its priorities. In the U.K. we call it the law of raspberry jam: the wider
the culture is spread, the thinner it is spread." -- Howard Stringer, as he became Sony CEO. He also talked about having tea
with the queen and her complaint that Sony remote controls have "too many arrows." (June 23.)
Letting those frustrations out
"Screw the nano. What the hell does the nano do? Who listens to 1,000 songs?" -- Motorola's Zander letting his real feelings
show about Apple Computer Inc.'s music player, which overshadowed Motorola's new Rokr phone during a product launch. (Sept.
23.)
Drubbing Google
"We didn't see another option. No one wants to sue a two-ton gorilla. I wish we didn't have to do it." -- Pat Schroeder, president
of the Association of American Publishers after her organization filed suit against Google Inc. over the search company's
controversial Google Print Library Project. (Oct. 19.)
"We see plenty of opportunities in things that Google might or might not do. If you read the newspapers today, other than
curing cancer, Google will do everything." -- Steve Ballmer, Microsoft Corp. CEO, trying to pretend that Redmond isn't constantly
watching its rival over in Mountain View like a hawk 24/7. (Oct. 19.)
Just like elephants, customers never forget
"I knew that CA had a problem with customer relationships. As a competitor of CA's for many years I knew that was sort of
their Achilles heel. You could never beat them on product, but sometimes you could get them to beat themselves. And they did
on a fairly regular basis." -- John Swainson, CA Inc. president and CEO, realizing what was fun to watch when he was at IBM
Corp. for 26 years is now his main issue as head of CA. (Oct. 12.)
"One of the most frustrating things that happens occasionally is you go into a client and they'll regale you with tales of
atrocities and you say, 'When did this happen?' and they say 'Oh, 1993 or 94, I forget when' -- there's such a long tail to
the memories of some of our clients." -- Swainson laying out the challenges he and his team face in trying to rebuild shattered
customer confidence in the company formerly known as Computer Associates, now rebranded just plain CA. (Oct. 12.)
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