Of the few hard buttons on the control panel, we especially liked the separate monochrome- and color-copy buttons. Although
you can, of course, adjust settings further before pressing either button, this completely straightforward design saves time
and prevents accidental color copies. The machine's administrator can also PIN-protect color copying.
The control-panel design sometimes confused us. On the principal soft buttons -- Original, Output, Paper Select, and others
-- the label and the button look alike. The lack of a Cancel button when choosing settings made us wonder how to exit without
saving. Some windows have two OK buttons -- one for the menu level you're working in and one for the whole setup -- which
saves time for experienced users but could confuse novices.
As did all the devices tested for this review, the AR-BC320 printed too slowly to satisfy an active office. Text pages crept
out at 15.1 ppm, graphics at a mere 3 ppm. Copying times were better: a zippy 29.7 ppm for plain-text documents and 14.6 ppm
for graphics pages.
The MFP's output quality is acceptable for general-business documents. Printed and copied text both looked good; in the latter,
diagonal strokes looked jagged. Color graphics, both printed and copied, displayed uneven coverage in large areas of solid
colors. Color photos looked dark and dotty but managed to preserve some detail.
Xerox WorkCentre Pro C2636
Xerox's WorkCentre Pro C2636 rates highest among the color MFPs in our roundup because it's fast, well-equipped, and adept
at combining sophisticated capabilities with the user-friendliness that a busy workgroup needs. It also seems to offer competitive
pricing.
The WorkCentre Pro C2636 is carefully designed and mostly well made. The scanner, ADF, and control panel sit securely on the
arms of a steel exoskeleton; the printer component nestles underneath. A small plastic shelf on the machine's left side provides
a convenient place to park papers while you're setting up a job. Access doors and paper trays feel sturdy; the latter are
easy to adjust. Only the foldout auxiliary input tray feels a bit flimsy, as most do.
The configuration we tested included the High-Capacity Feeder option, which stacks two 520-sheet, tabloid-size trays plus
dual 1,000-sheet letter-size feeders underneath the printer. Between the printer and the scanner you'll find a standard, 400-sheet
output tray that can offset collated copies. Several external finishers are also available. With the fax option, our unit
lists for $17,890 -- at first glance a good value, though we don't know what a real-world, negotiated price for any of these
MFPs would be.
The WorkCentre Pro C2636 is very approachable, thanks to a control panel designed around two physical buttons -- Features
and Access -- that divide most functions between managing the system and using it. In Feature mode, the color-coded LCD displays
a row of buttons for principal functions, each complemented by tabs of hierarchically arranged settings. Access, where you
set up the machine's defaults, follows a similar structure.
Bottom Line: Packed with features and plenty fast, the Color imageRunner C3220 is one of the best color MFPs we tested. It’s also pricey,
but the refined design and superior documentation could be worth it.
Platforms: Windows, Mac OS, NetWare, Solaris, Linux, HP-UX, IBM AIX, MPE-iX, Citrix MetaFrame
Bottom Line: The Color LaserJet 9500mfp’s simplicity — buy it direct, install it yourself — is offset by its slow performance and fuzzy-looking
text. It also offers fewer features than the competition, although most features come standard.
Platforms: Windows, Mac OS, NetWare, Linux, Unix, OS/400
Bottom Line: The X762e is cheaper, smaller, and in some ways faster than the other hulks in this roundup, but it cut some corners in features,
output quality, and design. Budget-minded, smaller offices might not mind the trade-off.
Bottom Line: Strong on image quality, performance, and features, Ricoh’s Aficio 2238C is a close runner-up to the Xerox and Canon competition.
Mysterious inconsistencies when printing a test file dampened its speed rating.
Bottom Line: The only LED-based system we tested, the Sharp AR-BC320 scored well in features and ease-of-use. Its economical price could
offset shortcomings in speed and output quality for budget-minded offices.
Platforms: Windows, Mac OS, Linux, Novell Netware, Citrix, HP-UX, Solaris, IBM AIX
Bottom Line: Our highest-rated color MFP is fast, well-equipped, and adept at combining sophisticated capabilities with the user-friendliness
that a busy workgroup needs. It also seems to offer good value for the price.
InfoWorld Test Center Contributing Editor Dan Littman has been writing about technology since the heyday of Data General and
Wang Laboratories. Melissa Riofrio is a contributing editor of the InfoWorld Test Center.
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